Greater Hyderabad Municipal Corporation is planning to improve better service delivery

The Greater Hyderabad Municipal Corporation is planning to improve better service delivery of municipal services with special focus on sanitation and Solid Waste Management in both letter and spirit with community participation and involvement as focal point, for the effective implementation of Solid Waste Management. The GHMC is planning to conduct PARICHAYAM Karyakramam (Know your worker) to build a stronger relationship and accountability between community and municipality for better service delivery said Dr. B. Janardhan Reddy, Commissioner & Special Officer, GHMC.

The Commissioner & S.O opined for effective implementation of Parichayam karyakaramam would be gateway for quicker resolution f complaints and establishing better community based accountability and service delivery. 

The following steps shall be strictly followed in implementing the Parichayam Karyakaramam (know your worker)

1. Introduce the Municipal Field Level Sanitary Staff (under SWM, Water Supply, Drain Clearing, Road/Street Seeping Services Etc., ) by holding a locality level meeting with the resident of the particular locality. 

2. Orient the community on the routine job assigned to the designated worker of the area / locality

3. Display of the information on timings, duties and names contact info of the Municipal Workers of respective locality with in the locality with photographs and mobile phones numbers of the Supervisor, Sanitary Inspector along with the process of escalating the complaint to Health Officer and Commissioner if not resolved.

4. Collect regular feed backs from community through regular field visits and issue of small pocket book that are serially numbered and details, such as name of the Staff, date of issue etc., are to be entered in an Issue Register to collect the feedback of work from community.

5. The Municipal Workers after completing their assigned work/task as per the schedule displayed/fixed under PARICHAYAM, will from henceforth, from the date of issue of these orders, duly obtain the signature/initial of anyone adult member of the Household serviced by him/her on that particular day as per the schedule fixed. The phone number of the persons signing the pocket book will also be duly recorded. 

6. Mandate the Municipal worker to obtain signatures of the minimum of 5 households randomly on the tasks performed without repetition on daily basis and ensure that the households are not repeated.

7. Review and Monitoring of the feedback books on weekly basis and countersigning by the supervisory staff.

The Commissioner & S.O has directed all the Zonal Commissioners / Deputy Commissioners to take up this programme on priority and he will be randomly will inspect the functioning of the programme at Zonal and Circle levels.